Shipping and Return Policy
Purchase Total |
Continental
US Flat Rate Ground |
AK**
HI** & PR** Flat Rate Priority |
Canada**
Flat Rate Ground |
APO** USPS |
Up to $49.99 |
$7.95 |
ACTUAL |
ACTUAL |
ACTUAL |
$50-$99.99 |
$9.95 |
ACTUAL |
ACTUAL |
ACTUAL |
$100+ |
$9.95 |
ACTUAL |
ACTUAL |
ACTUAL |
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All stock orders are shipped within 3-7 business days of receiving
your order. Occasionally, due to high volume orders, we may experience
a backorder situation. You will be notified if your purchase
is on backorder. Items are shipped either UPS, FedEx or USPS
Ground. If you need your order expedited please contact our customer
service department at 1-800-353-7763 and have your order number
and credit card number ready, for additional charges. *Expedited
shipping is based on Dimensional Weight and not a Flat Rate.
**Canadian, APO, AK, HI & PR addresses
are no longer processed thru our online store.
Please email your orders to sales@fieldtex.com, call 1-800-353-7763
Please Note: All duties and taxes incurred on shipments going to
Canada are the responsibility of the customer and not Fieldtex
Products. These charges are derived at the border by the Canadian
government and are not included in any of our shipping charges. UPS will require payment upon delivery of your order, FedEx will issue
a bill directly to you. Any shipments returned due to duties and taxes not paid will incur a
restocking fee of 15% and a credit minus the return shipping charges.
Any invoices sent to Fieldtex by FedEx for unpaid duties on an order
will be charged back to the original card used during checkout.
RETURNS POLICY:
On Stock Products:
Fieldtex wants you to be completely satisfied with
your purchase. However, stock product may only be returned
to us within 30 days (unopened) for a full refund of the purchase price. Please call our customer service
department at 1-800-353-7763 ext. 210, with our Order Number or Pack List ID Number ready.
We will give you a RMA number to write on the outside of your carton then ship your return to:
ATTN: RETURNS
Fieldtex Products, Inc.
2921 Brighton-Henrietta TL Road
Rochester, New York 14623
As soon as we receive your product back, we will issue your
refund in a timely and accurate manner. We will provide
free shipping back to us only if your product was defective
or you received a product that you did not order.
On Custom Products:
We are unable to accept returns on custom case orders
or orders with a customized logo.
WARRANTY:
All manufactured products come with
a 1 year warranty against material and manufacturing
defects. For returns of this nature please call our
customer service number at 1-800-353-7763
with your order number and date of purchase and we
will issue you a return authorization
number along with shipping instructions.
PRIVACY POLICY:
We collect your information for two reasons:
to process your order and to send future literature.
If you do not wish to receive future literature please
email us and we will remove you from our
mailing list. customerservice@fieldtex.com
We do not share or sell any information you provide us
to other parties.
PRICING:
Prices are subject to change without notice.
However, the price listed at the time of order is the price
you will be charged.